At Sugar Daddy Belgium our community is central. We particularly value safety, discretion and a fast, personalised service. In this document, we clearly explain how we deal with enquiries, reports, complaints and other requests of our members.
🇧🇪 As a Belgian platform, we understand the importance of accurate communication and respect for your privacy - values that are deeply embedded in our culture.
Official communication channels
To serve you best, we have set up several specialised channels:
General support
Help with your account and technical questions
support@sugardaddybelgium.eu
Reports & abuse
Identity fraud, harassment or unwanted behaviour
meldingen@sugardaddybelgium.eu
Privacy & data protection
AVG requests and data queries
privacy@sugardaddybelgium.eu
Priorities and response times (SLA)
Each request is assigned a priority level upon receipt. Below are our targets - we make every effort to comply with them:
📌 The deadlines mentioned are indicative. In complex cases or unforeseen circumstances, we will proactively inform you of any delays.
How we handle your case
Our team follows a structured process to handle each report carefully and fairly:
1. Receipt and confirmation
You will receive an automatic confirmation with a unique file number through the channel you contacted.
2. Analysis and prioritisation
Our team reviews the information provided: screenshots, profile IDs, call history and other relevant data.
3. Intervention
Depending on the situation: warning to data subject, restriction of functionalities, temporary suspension, permanent blocking, removal of content, or referral to authorities.
4. Follow-up
We will keep you informed of important developments during the handling of your case.
5. Closure and advice
You will receive a final conclusion with, if applicable, concrete safety recommendations for the future.
Moderation and guidelines
Our moderation team combines advanced detection systems with personal assessment by trained staff. This ensures a nuanced approach to every situation.
We have a zero tolerance policy for:
- Harassment, stalking and bullying
- Identity fraud and the use of fake profiles
- Financial scams and deception
- Unauthorised distribution of personal data or intimate images
- Any behaviour that compromises the safety of our community
All our decisions are based on the Privacy statement and Terms of use of our platform.
Appeals
Don't agree with our decision?
You have the right within 20 calendar days appeal after our decision. An independent team will review your case.
Send your appeal to beroep@sugardaddybelgium.eu indicating your file number and any additional documentation.
Transparency and communication
We believe in open communication with our community:
- For incidents affecting multiple users, we publish informative updates in our Help centre.
- Periodically, we publish a transparency report with anonymised statistics on notifications, average response times and actions taken.
- Important policy changes are communicated in advance to our active members.
Privacy and data protection
Purpose-specific processing
Data from notifications will only be used for handling your specific case.
Legal basis
Processing based on legitimate interest and/or legal obligation in accordance with the AVG.
Retention period
Incident files are maximised 2 years retained unless otherwise required by law.
Your rights
Access, rectification, deletion, restriction and data portability via privacy@sugardaddybelgium.eu
Please see our full Privacy statement for more information on how we handle your data.
Cooperation with authorities
We collaborate on legitimate judicial requests and situations with acute danger. Our approach:
- Personal data will be provided only on the basis of a court order
- Requests from police forces require a judicial mandate and identification of the requesting official
- Every data transfer is recorded in our transparency log
- We do not respond to out-of-court requests from individuals or commercial parties
Responsible disclosure
Have you discovered a security breach? We appreciate your contribution to the security of our platform. Please follow these guidelines:
- Do not abuse of the vulnerability and do not share it publicly before resolution.
- Report in detail via
support@sugardaddybelgium.euwith steps to reproduce the problem. - Expect our response: acknowledgement of receipt in 72 hours, status update in 7 working days.
With significant discoveries, we can offer public recognition if required.
Amendments to this policy
Last update
September 2025
This policy may be updated to improve our processes or comply with changing regulations. A full version history is maintained.
* Sugar Daddy Belgiëdoes not cooperate with extrajudicial requests. A court order is always required to request personal data or similar information.