{"id":57446,"date":"2025-08-20T11:51:32","date_gmt":"2025-08-20T09:51:32","guid":{"rendered":"https:\/\/sugardaddybelgium.eu\/?page_id=57446"},"modified":"2026-01-06T10:42:56","modified_gmt":"2026-01-06T09:42:56","slug":"active-response-policy","status":"publish","type":"page","link":"https:\/\/sugardaddybelgium.eu\/en\/beleid-actieve-respons\/","title":{"rendered":"Active response policy"},"content":{"rendered":"

At Sugar Daddy Belgium<\/a><\/strong> our community is central. We particularly value safety<\/strong>, discretion<\/strong> and a fast, personalised service<\/strong>. In this document, we clearly explain how we deal with enquiries, reports, complaints and other requests<\/strong> of our members.<\/p>\n\n\n\n

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\ud83c\udde7\ud83c\uddea As a Belgian platform, we understand the importance of accurate communication and respect for your privacy - values that are deeply embedded in our culture.<\/p>\n<\/div>\n\n\n\n

Official communication channels<\/h2>\n\n\n\n

To serve you best, we have set up several specialised channels:<\/p>\n\n\n\n

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Contact form<\/h4>\n

For general enquiries and initial contact<\/p>\n\/contacto<\/a><\/code>\n<\/div>\n\n

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General support<\/h4>\n

Help with your account and technical questions<\/p>\nsupport@sugardaddybelgium.eu<\/code>\n<\/div>\n\n

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Reports & abuse<\/h4>\n

Identity fraud, harassment or unwanted behaviour<\/p>\nmeldingen@sugardaddybelgium.eu<\/code>\n<\/div>\n\n

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Privacy & data protection<\/h4>\n

AVG requests and data queries<\/p>\nprivacy@sugardaddybelgium.eu<\/code>\n<\/div>\n\n<\/div>\n\n\n\n

Priorities and response times (SLA)<\/h2>\n\n\n\n

Each request is assigned a priority level upon receipt. Below are our targets - we make every effort to comply with them:<\/p>\n\n\n\n

\n\n\n\n\n\n\n\n\n
Priority<\/th>\nExamples<\/th>\nReceipt confirmation<\/th>\nFirst action<\/th>\nHandling<\/th>\n<\/tr>\n<\/thead>\n
\ud83d\udd34 Criticism<\/td>\nDanger to minors, concrete threats, active identity theft, distribution of intimate material without consent, doxxing<\/td>\n0-6 hours<\/td>\n0-12 hours<\/td>\n24-48 hours<\/td>\n<\/tr>\n
\ud83d\udfe0 High<\/td>\nFinancial fraud, serious harassment, blackmail, unauthorised payments, data breaches<\/td>\n24 hours<\/td>\n24-48 hours<\/td>\n3-5 days<\/td>\n<\/tr>\n
\ud83d\udfe1 Average<\/td>\nProfile notifications, misleading content, account problems<\/td>\n48 hours<\/td>\n2-3 days<\/td>\n7 days<\/td>\n<\/tr>\n
\ud83d\udfe2 Standard<\/td>\nSuggestions, general information questions, feedback<\/td>\n72 hours<\/td>\n3-5 days<\/td>\n14 days<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n\n\n\n
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\ud83d\udccc The deadlines mentioned are indicative. In complex cases or unforeseen circumstances, we will proactively inform you of any delays.<\/em><\/p>\n<\/div>\n\n\n\n

How we handle your case<\/h2>\n\n\n\n

Our team follows a structured process to handle each report carefully and fairly:<\/p>\n\n\n\n

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1. Receipt and confirmation<\/h4>\n

You will receive an automatic confirmation with a unique file number through the channel you contacted.<\/p>\n<\/div>\n\n

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2. Analysis and prioritisation<\/h4>\n

Our team reviews the information provided: screenshots, profile IDs, call history and other relevant data.<\/p>\n<\/div>\n\n

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3. Intervention<\/h4>\n

Depending on the situation: warning to data subject, restriction of functionalities, temporary suspension, permanent blocking, removal of content, or referral to authorities.<\/p>\n<\/div>\n\n

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4. Follow-up<\/h4>\n

We will keep you informed of important developments during the handling of your case.<\/p>\n<\/div>\n\n

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5. Closure and advice<\/h4>\n

You will receive a final conclusion with, if applicable, concrete safety recommendations for the future.<\/p>\n<\/div>\n\n<\/div>\n\n\n\n

Moderation and guidelines<\/h2>\n\n\n\n
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Our moderation team combines advanced detection systems<\/strong> with personal assessment<\/strong> by trained staff. This ensures a nuanced approach to every situation.<\/p>\n\n

We have a zero tolerance policy for:<\/strong><\/p>\n\n